Emma Poindextera year ago
Last year, I purchased a pair of birkenstock from here and had fantastic consumer service. I wish I could say the same about the service I received yesterday, but unfortunately it was awful. I went in to purchase a new pair of birkenstock and when I asked to try on a size, the woman helping me was hesitant to even let me try the shoes the on. When she brought them out, I tried to reach for them to try them on and she acted like it was a problem that I wanted to try on my $130 pair of shoes before I purchased them! After I finally was able to try them on and decided on purchasing them, I asked her if they still had the student discount. The last time I had gone there (July 2017), they gave me a 10% discount for my birkentsock for being a student. She told me that that doesn't exist and that it never has, even though, I personally received the discount just a few months ago and know friends who have also received it. I wasn't upset about not getting the discount because I was going to purchase the shoes either way, but the way she handled the situation was terrible. She tried to accuse me of never having purchased shoes at the store before because no one would have ever given me that kind of discount. She even went as far to ask me which person helped me and then again seemed to accuse me of having never purchased from their store because I didn't remember the name of the man who had assisted me 9 months ago! She was very rude and I actually felt a little degraded by her. I will never shop at this store again!!